Frequently Asked Questions
Posted by THRUNITE Customer Service Team on 22nd Apr 2021
We ship to US and Canada. Most of orders are sent via Amazon; Only a few of orders are sent from our own local warehouse. Please note our shipping period is with two weeks. Tracking information is provided & will be emailed once dispatched. Sometimes our system data did not update in time, may cause your order status is awaiting fulfillment for a long time or items were shipped out seperately. You could feel free to contact us to check if your order has confirmed&shipped.
Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via THRUNITE.
Free shipping on orders over $49.95. Below that amount, there will be a $5.95 shipping fee.
Our customer service team are always on hand to answer any questions you may have about shipping so drop us an email at [email protected] and we'll get back to you within 1 working day. Or you could feel free to contact us online via LiveChat.
Can I pay via Credit Card?
Yes. We also accept Credit Card. Please check here for the guide: CC Pyament Guide
Need to change items after placing an order?
Thank you so much for placing an order during the flash sale! Please contact [email protected] or our live chat on thrunite.com to assist you with changing your order before it ships out.
My THRUNITE Flashlight is flash purple. What should I do?
Please try some trouble-shootings below:
1.Make sure the flashlight head and tail cap is screwed down tight enough.
2.Battery insert in correct direction, terminal + faces to light head, - faces to tail cap
3.Use a soft cloth with alcohol to clean the contact surface of the battery tube, battery terminal + -, and circuit board inside the light head.
4.Try another Micro-USB/ type-c charging cable
5.Try a new fully charged battery
If it's still not working, please feel free to contact us at [email protected] with your order info and issue. We will response within one working day.